Thank you for purchasing our courses. We want to make sure that our users have a rewarding experience while they are discovering information, assessing, and purchasing our training courses, whether it may be for online or classroom training courses.
Cancellation & Refunds: Classroom Training
ITSM Technologies, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)
In case ITSM Technologies cancels an event, 100% refund will be paid to the Participant.
If a cancellation is done by a Participant 7 days or more, prior to the event, 10% of total paid fee will be deducted and the remaining amount will be refunded back to the Participant.
If a cancellation is done by a Participant 7 days or less, prior to the event, no refunds will be made.
Cancellation & Refunds: Online Training
If the cancellation is done by the Participant within 48 hours of subscribing, 5% will be deducted as administration fee.
If the cancellation is done by the Participant after 48 hours of subscribing no refund will be made.
Note: All refunds will be processed within 30 days of receipt of the refund request.
In case ITSM Technologies reschedules the training event, the options available to the Participant are:
Whereas, if for some unforeseen reasons, a Participant wishes to reschedule his/her registration to a future date, a rescheduling fee is charged as mentioned below: