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― Morihei Ueshiba"
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ITIL® 2011 Foundation
ITIL® Foundation classroom training is designed for professionals who are keen to attend interactive classroom sessions delivered by a highly qualified instructor for better understanding on ITIL concepts. ITIL Foundation is the first level of certification within ITIL qualification scheme.
The Foundation certificate is a stepping-stone for everyone who is interested in learning more about ITIL best practices. The audience includes all IT professionals who work in or plan to work in an ITIL supported environment as well as in key business areas.
The ITIL best practice is composed of five core disciplines: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement. These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
IT management, IT support staff, IT consultants, business managers, business process owners, IT developers, Service providers, system integrators
At the end of this course, you will be able to:
None, although a familiarity with IT service delivery will be beneficial
About the Examination
Accredited Foundation training is strongly recommended but not a prerequisite.