"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit.
― Morihei Ueshiba"
"It's our Business to know!"
"We help you in finding the right resources."
This 3-day course immerses learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.
The CSI Lifecycle course will be of interest to:
Upon completion of this course and examination, the learner will gain competencies in:
Course Organizational Logistics
Candidates for this course must:
About the Examination