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― Morihei Ueshiba"
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This course is aimed at practicing third-party or internal auditors who wish to understand the specific requirements for auditing IT Service Management systems in compliance with the ISO/IEC 20000 standard.
This training provides delegates with an understanding of ISO/IEC 20000, the International Standard for IT Service Management and the associated APMG-International Certification process.
This Accredited course also prepares delegates for the industry recognised APMG-International ISO/IEC 20000 Auditor Certificate.
The private course can be tailored without the examination to also cover Quality management and Auditing practices for staff who are not experienced auditors.
Who Should Attend ?
Those wishing to understand:
Delegates should have as a pre-requisite at least 3 years general IT auditing experience. Attendees with an ITIL® Service Management qualification will be at an advantage although this is not a pre-requisite.
The qualification is based on a closed book 1-hour multiple-choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the APMG-International ISO/IEC 20000 Auditor Certificate.
The course is based on the ISO/IEC 20000 specification and delivered in accordance with the APMG-International accredited course syllabus and certification process. It combines tutorials and practical exercises, reinforced through the Trainers' proven implementation track record.
The course will include:
Overview of the ISO/IEC 20000 Service Management standard
The standard is studied for Part 1 in detail and Part 2 in overview covering all sections as listed below. Coordination and Integration processes
Service Delivery processes
Resolution, Control and Release processes