"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit.
― Morihei Ueshiba"
"It's our Business to know!"
"We help you in finding the right resources."
This training provides delegates with a good understanding of Quality Management, within the context of ISO/IEC 20000, the International Standard for IT Service Management more commonly known as ISO20000. This Accredited course also prepares delegates for the industry recognized Service Quality Management Foundation Certificate.
Who Should Attend ?
The course is aimed at a wide audience of IT Service Management staff of IT Service Providers, internal or external, with an interest in Service Quality Management and ISO20000.
The combination of the ITIL Foundation and this qualification will provide a firm basis for professionals working in an ISO20000 certified organisation.
The qualification is based on a 1-hour multiple-choice examination. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the Service Quality Management Foundation Certificate..
The course is based on Quality Management Systems and the ISO20000 specification. It is delivered in accordance with the Accredited course syllabus and certification process. It combines tutorials and practical exercises, reinforced through the trainers' proven implementation track record.
The course will include:
Fundamentals of Quality Management Systems
Overview of the ISO20000 Service Management standard
Coordination and Integration Processes
Service Delivery Processes
Resolution, Control and Release Processes