"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit. ― Morihei Ueshiba"
“It's our Business to know!”
“We help you in finding the right resources.”
This training provides delegates with a comprehensive understanding of ISO/IEC 20000, the International Standard for IT Service Management (also known as ISO20000), and the associated itSMF Certification process.
This course also prepares delegates for the industry recognised itSMF ISO20000 Consultant Certificate
Who Should Attend ?
The course is aimed at experienced IT Service Management practitioners whose roles and responsibilities include preparing internal and/or external organisations for the adoption of ISO20000.
Delegates should have at least five years of relevant IT experience and at least three years Service Management experience. The delegate must have attained, at minimum, the ISEB/EXIN Foundation Certificate in IT Service Management.
The qualification is based on a 1-hour multiple-choice examination and a 1-hour in-course assignment. Typically, the examination is taken at the end of the course. Successful delegates will be awarded the itSMF ISO20000 Consultant Certificate.
The course is based on the ISO20000 specification and delivered in accordance with the itSMF accredited course syllabus and certification process. It combines tutorials and practical exercises, reinforced through the Trainers' proven implementation track record.
The course will include:
Overview of the ISO20000 Service Management standard
Coordination and integration processes
Service delivery processes
Resolution, Control and Release Processes